Tokyo, one of the world’s most dynamic cities, blends traditional Japanese culture with cutting-edge technology and innovation. Whether you’re visiting for business or leisure, here’s your guide to making the most of your business trip to Japan’s electric capitol. BCD Global Service Strategy & Process Manager Trey Samoline, who lived in Tokyo two years, lent his advice to this guide.
Local currency and payments
Japan primarily uses the yen (¥) as currency. While credit cards are increasingly accepted in urban areas, cash is still king in many places. Be sure to have enough yen for smaller shops, restaurants, and transportation. ATMs that accept foreign cards can be found in convenience stores and post offices.
Language
Though many professionals speak English, particularly in international business settings, it can be helpful to learn a few basic Japanese phrases:
- To say hello: Konnichiwa (pronounced Kohn-nee-chee-wah)
- To express thanks: Arigatou gozaimasu (pronounced Ah-ree-gah-toh goh-zai-mahss)
- To get attention, apologize, move through a space or express gratitude: Sumimasen (pronounced Soo-mee-mah-sen)
Many signs in Tokyo are bilingual (Japanese and English), making it easier to navigate the city.
Business meeting etiquette
Japanese business culture places a high value on formality and respect. To make a good impression, consider the following:
- Bow respectfully when greeting colleagues, though many Japanese professionals are accustomed to handshakes when meeting foreigners.
- Exchange business cards with both hands, ensuring your card is facing the recipient. Present and receive them with respect.
- Address your counterpart by their last name, followed by “san,” a polite title of respect.
- Punctuality is essential; always arrive early for meetings.
Trey’s tip: In Japanese business culture, gift giving is an important practice that reflects respect and appreciation. It is common to bring small, thoughtful gifts when meeting business partners, especially if visiting from abroad. Avoid overly expensive items, as this could create discomfort. A thoughtful gift might be an item that represents your home country or company. Gifts should be wrapped tastefully and always presented with both hands. It’s customary for the recipient to not open them immediately in front of the giver.
Business wear in Japan
In Japanese business culture, acceptable dress is generally conservative and formal, reflecting respect and professionalism. Long sleeves are considered more formal. Forego short-sleeved shirts or blouses during business meetings.
Trey’s tip: During the summer months, Japan’s Cool Biz campaign – which encourages businesses to set air conditioning at a higher temperature (around 28°C or 82°F) to conserve electricity and reduce carbon emissions – calls for a more relaxed dress code. Lighter, more breathable clothing is acceptable, but professionalism and neatness are still important.
Tattoos
Trey’s tip: Tattoos may still be linked to their historic association with the yakuza (Japanese organized crime). While views towards tattoos are relaxing, business travelers should cover them during meetings or formal events to avoid any potential misunderstandings. Some traditional businesses, hotels, and onsen (hot springs) may restrict access to individuals with visible tattoos.
Tokyo weather
Tokyo’s weather varies greatly by season, so pack accordingly:
- Winter (December to February): Expect cold temperatures, often dipping below freezing. Pack warm layers and a coat.
- Summer (June to August): Summers are hot and humid, so light, breathable clothing is recommended. Though a common sunny-day accessory, sunglasses are not recommended in business settings in Japan. Wearing sunglasses during business meetings or inside buildings can be seen as disrespectful. It is better to only wear them outdoors when needed and to take them off promptly when entering a meeting or formal space.
- Rainy season: June and early July can be quite rainy, so pack an umbrella or rain jacket.
Food and drink
Grab coffee at Shibuya Crossing
For first-time business travelers in Tokyo, a visit to the famous Starbucks in Shibuya Crossing is a must. Overlooking the world’s busiest intersection, this iconic location offers a unique vantage point to watch the city’s energy unfold. It’s the perfect spot for a quick coffee break, where you can soak in the fast-paced environment while preparing for your next meeting. Plus, the view of Shibuya’s bustling crowds makes for an unforgettable experience.
Dining
Tokyo is a food lover’s paradise, offering a range of dining experiences. Restaurants Oniku Karyu, Futuba Sushi, and Inakaya Higashi offer excellent options for lunch or dinner meetings. Oniku Karyu is known for its exquisite wagyu beef dishes, where you can savor premium Japanese beef in an intimate setting perfect for discussing business over a refined meal. Expect to spend around 10,000 to 15,000 JPY (USD$67 to $100 or €63 to €94) per person for dinner.
For sushi lovers, Futuba Sushi in the Ginza district provides a traditional sushi experience with fresh, seasonal ingredients served omakase-style by skilled chefs. It’s an ideal spot for impressing clients or colleagues, with an average meal costing between 8,000 and 12,000 JPY (USD$54 to $80 or €50 to €75) per person.
For a more interactive experience, Inakaya Higashi offers robatayaki, or Japanese barbecue. Chefs grill dishes in front of you and serve them with long paddles in a lively atmosphere that’s suitable for casual business dinners. Individual meals typically range from 7,000 to 12,000 JPY (USD$47 to $80 or €44 to €75).
Trey’s recommendations: Whether you’re dining at a casual ramen shop or a Michelin-starred restaurant, remember these key points:
- Chopstick etiquette is important – never stick chopsticks upright into a bowl of rice or pass food between chopsticks, as these are associated with funeral rituals.
- Tipping is not customary in Japan, and leaving a tip may cause confusion.
- Try local specialties, such as sushi, tempura, and wagyu beef, or grab a quick bento box from a convenience store (konbini).
Transportation
Tokyo’s public transportation system is extensive, clean, and punctual. The Tokyo Metro and Central Japan Railway (JR) trains are the best ways to get around. The cost for using Tokyo Metro ranges from 170 to 320 JPY (USD$1.14 to $2.14 or €1.07 to €2.01), depending on the distance traveled. The Tokyo Metro generally run from 5 AM to around midnight. Fares for JR trains within Tokyo are typically between 140 and 200 JPY (USD$0.94 to $1.34 or €0.88 to €1.26). JR train service begins around 4.30 a.m. and runs until 1 a.m. the next day.
Both Tokyo Metro and JR trains are highly efficient, with trains running every 3 to 6 minutes during peak hours. Unlike other countries, Japan’s train systems do not run 24 hours. Purchase a Suica or Pasmo prepaid card to pay for fares. Taxis are also available, but they can be expensive. When entering a taxi, note that the doors open and close automatically.
