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More than duty of care, we’re reassuring travelers that we’ve got their back before, during and after the trip.
Providing agents, travelers and travel managers with the latest global travel information and requirements.
Focusing on solutions and assessments that allow us to pivot quickly to serve and protect your travelers and your company.
Here you’ll find recent updates and reliable information sources about the COVID-19 global pandemic. You’ll also find expert advice on area’s you should focus on within your travel program today. Other useful resources:
For specific questions about your travel program, contact your program manager.
Travel is different now. Travel teams must reimagine their programs with protocols and solutions in place to increase travelers’ confidence and protect their health. The Back to Travel guide is designed to give you the answers you need to lead your company back to business safely, efficiently and smartly.
This survey examines the profile and responsibilities of travel managers, their stakeholder interactions, and the changes currently impacting their roles. It provides a benchmark for travel managers and buyers to compare their roles, identify opportunities, and enhance their influence within their organizations.
These reports present a roundup of what’s been happening to airlines in the world over the last month.
In BCD’s latest traveler survey, we asked business travelers across the world about their findings around booking air travel and following their company’s travel policy.
The DecisionSource® reporting platform provides actionable insights to influence traveler behavior
Learn how BCD provided a large agricultural company with better solutions, resources and enhanced services to help identify savings in its global travel program.
Read how BCD partnered with a global pharmaceutical customer to create a patient-centric program, prioritizing patients’ needs and offering them an exceptional experience.
Govern travel decisions seamlessly
Ensure the wellbeing of your travelers
Maintain virtual culture beyond COVID-19
Influence choices during the shopping and booking process
Communicate with travelers in real-time
Get your key messages across to your travelers
Develop a personalized plan for resuming travel
Influence and enhance your travelers experiences booking and on the road
Optimize your travel spend with a modern approach
See how much you can save with smarter spend management tactics and adoption strategies
Most of the airlines have goodwill policies in place for cancellations or modifications. For the most up to date information, please refer directly to the airline. Please be aware that many airlines worldwide have restricted our ability to process automated refunds via the GDS, including refundable tickets. As a result, BCD Travel has been forced to manage these processes manually to support our clients’ needs. Many airlines are now requiring us to complete and submit forms that serve as requests for refunds. We will continue to request refunds on your behalf via manual processes. However, we are unable to provide an estimated date for refund receipt, as airlines do not communicate processing time at any point during the submission process. We expect the revised airline procedures to delay travelers’ receipt of refunds. We appreciate your patience as we work diligently to submit refund requests on your travelers’ behalf.
In risk situations, DecisionSource® by BCD Travel can help travel managers locate and assist travelers before, during and after an event. Find out more about the three DecisionSource reports that help travel managers to located and assist travelers in need.