BCD Travel will launch a new version of its industry leading mobile app, TripSource®, later this month. Built from the ground up, the entirely new TripSource app leverages the latest mobile technology to deliver a rich and intuitive user interface. It will be made available to all travelers in mid-July 2019 in over 113 countries and in five languages.
A next-generation mobile app experience
“When we set out to build the next generation of TripSource, we knew we had the opportunity to produce some innovative new features that would offer travelers an even better user experience every step of the way, before, during and after their trip,” said Yannis Karmis, SVP Product Planning and Development for BCD Travel. “With over one million travelers using TripSource, the goal was to reimagine the app experience. The new app had to accommodate more functionality and scale for an ever-changing industry while maintaining the award-winning user experience, positive reviews and ratings that has made TripSource the leading TMC app.”
BCD engaged the help of a leading design and usability firm to help them create a tool to rival the best consumer apps on the market. TripSource allows travelers to securely shop, book and manage all aspects of their trip experience directly from their mobile device.
The new version of TripSource includes:
- Self-service features: TripSource allows travelers to self-book, cancel a trip and store receipts. If they require additional support, they can connect to an agent.
- Pre-trip planning and booking: Planning and booking capabilities help travelers to make smart and timely booking decisions.
- Improved design and navigation: A linear view of trip details allows travelers to scroll though their trip in timeline order, including flight details and status updates, hotel and rental car reservations, even dinners and meetings – with inline policy reminders, phone numbers and maps.
- Client branding & policy: BCD clients may co-brand the app with company logo and colors – and customize the mobile travel policy for quick reference on the road.
Highly personalized booking and service experiences
“The TripSource mobile app is an extension of our TripSource traveler engagement platform and is the way we service travelers—from trip planning, booking and itineraries to duty of care and disruptions,” said Will Pinnell, VP Product Planning and Development for BCD. “Our continued investment in all aspects of TripSource highlights our commitment to the traveler experience and overall traveler satisfaction. Through TripSource, we are able to deliver a highly personalized booking and service experience, which increases loyalty to the travel program as well as to BCD Travel, as their trusted TMC.”
